Complaints procedure

When citizens encounter an accessibility problem with a public sector website or mobile application, they can contact the responsible public sector body via the contact information available in the accessibility statement. If they are not satisfied with the results of this procedure, they can contact the Information and Press Service, the body responsible for monitoring accessibility, via its online complaints form, or the Ombudsman of the Grand Duchy of Luxembourg. The Information and Press Service undertakes to reply to any complaint by e-mail within one month at the latest.

For all complaints relating to digital accessibility, please use our complaints form.